Refund policy

Return & Refund Policy

Last updated: September 2, 2026

At Dr MG, we want you to have a satisfactory shopping experience.

1. Return Window

Eligible products may be returned within [7/14] days from the date of delivery, subject to the conditions below.

Please contact us at [YOUR EMAIL ADDRESS] before sending any product back.

2. Eligibility for Returns

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The product should be returned with its original packaging, tags, accessories, and documentation, where applicable.

  • Proof of purchase or order details must be provided.

  • The return request must be submitted within the applicable return period.

Products that have been used, damaged after delivery, altered, or returned without required packaging may not qualify for a return.

3. Non-Returnable Products

Certain products may not be eligible for return because of their nature, hygiene requirements, customization, perishability, or other applicable restrictions.

Non-returnable items may include:

  • Personalized or customized products

  • Products specifically marked as non-returnable

  • Used products where return is restricted

  • Products damaged after delivery due to customer handling

  • Products that cannot reasonably be resold due to hygiene or safety considerations

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide:

  • Order number

  • Description of the issue

  • Photographs of the product

  • Photographs of the packaging, where relevant

We will review the claim and, where the claim is approved, may offer a replacement, refund, or another appropriate resolution.

5. Return Shipping

If the return is due to an error on our part, such as receiving an incorrect or defective product, we may arrange or reimburse eligible return shipping.

For other approved returns, return shipping charges may be borne by the customer.

6. Refunds

Once the returned product is received and inspected, we will determine whether the return qualifies for a refund.

Approved refunds will generally be processed through the original payment method or another appropriate method.

The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

7. Partial Refunds

In certain circumstances, only a partial refund may be provided where permitted, including where a product has been returned in a condition that differs from the condition in which it was delivered.

8. Refund Delays

If you have not received an approved refund within the expected timeframe, please first check with your bank or payment provider.

If the issue continues, contact us at [YOUR EMAIL ADDRESS].

9. Exchanges

Where applicable, eligible products may be exchanged subject to product availability.

Please contact us before sending a product for exchange.

10. Contact Us

Dr MG

Email: [YOUR EMAIL ADDRESS]
Phone: [YOUR PHONE NUMBER]
Business Address: [YOUR BUSINESS ADDRESS]