Shipping policy

Shipping & Delivery Policy

Last updated: September 2, 2026

Thank you for shopping with Dr MG.

1. Order Processing

Orders are generally processed within [1–3 business days] after successful payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotional periods, holidays, or periods of unusually high order volume, processing may take longer.

2. Shipping Time

Once your order has been dispatched, the estimated delivery time is generally:

[3–7 business days]

Delivery times may vary depending on the delivery location and courier availability.

Remote or difficult-to-service locations may require additional time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

We may offer free shipping on selected orders, products, locations, or promotional campaigns.

4. Order Tracking

Once your order has been shipped, we may provide tracking information through email, SMS, WhatsApp, or other available communication channels.

You can use the tracking information to monitor the status of your shipment.

5. Incorrect Address

Customers are responsible for providing an accurate shipping address and contact number.

If an order is returned because of an incorrect or incomplete address, the customer may be responsible for applicable additional shipping charges.

6. Delayed Deliveries

Although we work with logistics partners to deliver orders within the estimated timeframe, delivery delays may occur because of:

  • Weather conditions

  • Courier delays

  • Public holidays

  • Incorrect address information

  • Remote delivery locations

  • Natural disasters

  • Government restrictions

  • High shipping volumes

  • Other circumstances beyond our control

We will reasonably assist customers in tracking delayed shipments.

7. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible at [YOUR EMAIL ADDRESS].

Where applicable, please provide photographs or videos of the package and product so that we can investigate the issue.

8. Undelivered or Lost Orders

If your tracking information indicates that an order has been delivered but you have not received it, please contact us promptly.

We may coordinate with the relevant courier or logistics provider to investigate the shipment.

9. Contact

For shipping-related questions:

Dr MG
Email: [YOUR EMAIL ADDRESS]
Phone: [YOUR PHONE NUMBER]
Business Address: [YOUR BUSINESS ADDRESS]